Welcome to The Process Innovation Lab

Every Process. Transformed.

Specializing in design thinking, process improvement and intelligent automation, with over 20 years of experience driving digital and business transformations for top organizations.

Let's create sustainable value together.

Where My Expertise Accelerates Your Time to Value.

Design Thinking & User Experience Strategy

Facilitate workshops and user studies to understand pain points, define customer journeys, and co-create innovative solutions that enhance user experience and business value.

Business Transformation and Operational Excellence

Model, analyze, and redesign business processes to eliminate inefficiencies and improve scalability. Leverage process mining, simulation, and analytics to streamline operations.

Intelligent Automation Strategy & Solutions

Identify, design, and implement automation solutions that drive efficiency, reduce costs, and improve service delivery. This includes assessing automation opportunities, defining requirements, and managing stakeholder buy-in.

Change Management and Team Development

Guidance through large-scale transformation initiatives to align people, processes, and technology, with special focus on ProSci and Better Teams implementations.

Stay ahead in process excellence, automation, and design thinking with The Process Innovator—your weekly dose of insights, strategies, and trends. Each issue delivers expert tips, real-world case studies, and the latest advancements in intelligent automation, continuous improvement, and digital transformation.

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